HALO Support
FAQ
Quick answers to the most common questions. If you need help with an order, use the contact page.
What is HALO?
HALO is a modern essentials label built around clean silhouettes, disciplined materials, and quiet confidence. We focus on pieces that wear well, repeat well, and stay sharp.
Do you restock sold-out items?
Sometimes. Some drops are limited, but core pieces may return depending on demand and availability. If an item is sold out, check back soon.
How do I choose my size?
Each product page includes size options and availability. If you’re between sizes, we recommend sizing up for a relaxed fit and sizing down for a tighter silhouette.
Can I change or cancel my order?
If your order hasn’t been processed yet, we may be able to help. Contact us as soon as possible with your order details.
Which payment methods do you accept?
We support Mercado Pago checkout, which allows local payment methods depending on availability.
Will I receive an order confirmation?
Yes. After checkout, you’ll receive an email confirmation with your order details.
My payment is pending — what does that mean?
Some payment methods require extra verification. If your payment stays pending for too long, contact us and we’ll help you verify the status.
How do I contact support?
Use our contact page or email us directly. Include your order number (if you have one) for faster help.