Privacy Policy

Last updated: 2026-02-05

1. Overview

HALO respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

If you have questions, you can reach us via the contact page.

2. Information We Collect

We may collect the following types of information:

Contact information (such as email, name, and phone number)
Shipping information (such as delivery address)
Order details (items purchased, quantities, pricing, and order status)
Basic technical data (such as browser type, device type, and IP address)

3. Payments

Payments are processed through third-party payment providers (for example, Mercado Pago).

We do not store full card details on our servers. Your payment provider may collect additional information required to complete payment and prevent fraud.

4. How We Use Your Information

We use your information to:

Process orders and deliver products
Provide customer support and respond to requests
Send important order-related communication (confirmations and updates)
Improve the website and your shopping experience
Detect and prevent fraud or abuse

5. Sharing of Information

We do not sell your personal information. We only share it when necessary to run the store, for example with:

Payment processors (to complete payment)
Shipping/logistics providers (to deliver your order)
Service providers that help us operate the website

6. Cookies

We may use cookies or similar technologies to keep the site functional and improve performance. Cookies can help remember basic session behavior (for example, keeping your shopping experience stable).

You can control cookies through your browser settings.

7. Data Retention

We retain personal data only as long as needed for order processing, customer support, and legal or accounting requirements.

8. Data Security

We take reasonable steps to protect your data. However, no system can be guaranteed to be 100% secure. Please use the website responsibly and avoid sharing sensitive information in open messages.

9. Your Choices

You may request access, correction, or deletion of your personal information, subject to legal requirements and legitimate business needs (for example, keeping transaction records).

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

11. Contact

Questions about privacy? Reach us here: /contact.

Also see Terms of Service.